Consulting Services

Sales Cloud

Transform sales challenges into success stories.

Drive strategic growth.

With an overview of pipeline data at their fingertips, reps and managers can align growth goals at every step of the sales journey.

Boost sales productivity.

A streamlined sales process eliminates busywork so reps can focus on smart selling. Onboard new reps faster and provide them with a blueprint for success.

Win and grow customers.

Provide a seamless, personalized buying experience to convert more prospects to customers. Cross-sell, upsell, and renew customers by anticipating and exceeding their needs

Service Cloud

Rapidly respond to customer needs on any channel, even from home

We did not invent black thread, we adhere to the methodology of the processes for which we are certified to apply them to the specific use cases of your company or business. Through certified consultants we offer comprehensive CRM consulting services

Give your agents the insights to understand their customers.

Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.

Help customers find answers themselves with a self-service portal.

Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.

Always be ready to support any customer on any channel.

Reach your customers on the channels they use most, including mobile messaging, web chat, and social media. Supercharge the customer experience with AI-powered chatbots that are native to our platform.

Marketing Cloud

Speak to customers with the right message, in the right tone, at the right time

Market from home.

Deploy campaigns quickly, collaborate with your teams using mobile apps, and keep your customers engaged — all from your kitchen table.

Personalize digital communications.

Adapt to your customer’s changing behavior by accelerating the adoption of digital channels, and deliver audience-specific messages in the right moment.

Engage your community with empathy.

Listen to your customers, partners, and teams. Use real-time data to understand their needs, and support them with marketing that meets them where they are.

Personalize digital communications.

Adapt to your customer’s changing behavior by accelerating the adoption of digital channels, and deliver audience-specific messages in the right moment.

Optimize your spending.

View unified marketing performance data, make spending decisions in real time, and maximize the engagement of your campaigns as you go.

Platform Cloud

Imagine a solution to any business challenge. Now build it on Lightning.

Build faster with low code.

Create tailored mobile experiences quickly and easily with clicks, not code.

Build apps once and run them on both desktop and mobile

Create custom push notifications

Customize the app to match your company’s branding

Deploy prebuilt, mobile-ready Lightning components

Make informed decisions with Einstein Analytics:

View smart dashboards with in-app context

Visualize your entire business from your mobile device

Spot opportunities, predict outcomes, and get recommendations

Increase productivity.

Get more done with a Lightning-powered app that’s fast and easy to use.

  • Access all of Salesforce from your device

  • Seamless transition from desktop to mobile

  • All your custom Salesforce apps in one place

  • Personalized navigation and favorites

Design business logic with point-and-click builders.

At the core of Lightning Flow are the two point-and-click builders that make it easy to build complex processes. Flow Builder is designed to create processes with visual experiences or with complex logic while Process Builder is designed for behind-the-scenes, criteria-based automation

Embed visual workflows everywhere.

With the new Flow Builder, companies can enhance user experience and increase business agility with guided interactions everywhere, whether on a desktop, mobile device, customer community, or external website